Remote Support
Get Connected to a Zotech Technician
Already on the phone with us? Enter the 9-digit support key your technician gave you to start a secure remote session.
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Join a Support Session
Powered by GoToAssist by GoTo — your technician can only see your screen with your permission, and you can end the session at any time.
Call us first
Call 443-921-0553 or have a scheduled session set up. Your technician will give you a 9-digit support key.
Enter your key
Type your name and the 9-digit code into the form on this page and click Connect.
Approve the session
A small GoToAssist app will download. Run it, accept the prompt, and your technician can see your screen and assist.
Secure & private
End-to-end encrypted. We can only connect with your explicit approval, and you can end the session at any time with one click.
Don’t Have a Support Key?
Call us at 443-921-0553 or open a support ticket and we’ll get a session started.